Checkout/Login
I only have an account number, not a member ID. Are they the same?
Yes, they are the same. When asked for a member ID, enter your account number and
continue as prompted.
I have an access code, not a password. How do I sign in?
You can use your access code as your password. Once you have entered your member
ID number and access code, you will be signed in and can proceed with your shopping.
Order Status
Can I track my order online?
Yes, you can track your current order online using the My Account feature of SonoranBloom.com.
Simply sign in and click on My Account. The My Account feature of the Website also
allows you to:
- View your order history
- Update your account information
- Change your password
When will I receive my order?
You should expect to receive your order in 7 to 10 business days.
How can I change my shipping and/or billing address?
You can change your address online during the checkout process. If you recently
placed an order and wish to change the destination address, please call Member Services
at 1-877-850-2968.
Returns/Cancellations
Do you have a money back guarantee?
Yes, we have a 60-day money back guarantee. If you are not fully satisfied with
your purchase, return the unused portion within 60 days of the purchase date and
you will receive a full refund less shipping or an equivalent exchange/account credit
– your preference.
How do I return my order?
Contact TriVita Member Services at 1-877-850-2968 or memberservice@trivita.com to request a
Return Authorization Number.
- Write your Return Authorization Number on the outside of the
package(s).
- Write your Return Authorization Number on the original packing slip and include
it with your return. If you do not have the original packing slip, please include
a note that lists your name, customer ID number, return authorization number and
the reason for the return.
- Return the package(s) to the appropriate address below:
US Returns:
TriVita Global
15735 N. 83rd Way
Scottsdale, AZ 85260
Canadian Returns:
TriVita Living, Ltd.
Unit #412-44550 South Sumas Road
Chilliwack, BC V2R 5M3
Please allow 10 business days for your package to be received by our returns department.
We will process your refund in the same form of payment used for the purchase within
48-72 hours of receiving your returned product. Incomplete returns may take longer
to process. Processing time for refunds in the form of a check is approximately
30 days.
Membership
How can I become a member?
When you purchase a product, you become a lifetime TriVita Member. Click here to
learn more about Member Benefits.
Can I get products automatically sent to me each month?
Yes, through TriVita’s Autoship program, you can have products automatically
sent to you each month – shipped on the day of the month you choose. Call
(US) 1-800-991-7116 or (Canada) 1-800-344-8797 to set up your Autoship.
Health/Medical
Can TriVita answer my health and medical questions?
Health and medical questions should be directed to your healthcare professional.
Information provided by TriVita is for informational purposes only and is not intended
as a substitute for advice from your physician and/or other healthcare professional.
You should not use this information for diagnosis or treatment of any medical conditions
or for prescription of any treatment.
For more information on TriVita products and what they can do for you, please contact
a Wellness Consultant at (US) 1-800-991-7116 or (Canada) 1-800-344-8797. Although they do not give medical advice,
TriVita’s Wellness Consultants are highly trained and can help recommend what
products and/or services might best fit your needs.
Will TriVita supplements create problems with any of the medications I’m
taking?
As always, consult your pharmacist or healthcare professional before starting a
supplementation program.